We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dotsandfreckles@gmx.com. Please note that returns will need to be sent to the following address: 

ADD ADDRESS

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at dotsandfreckles@gmx.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned/exchanged, like earrings due to hygienic reasons, or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have purchased a pair of white or light-colored earrings, it is almost inevitable that makeup will get on them. They are not ruined! To get the makeup off all you need is a makeup wipe. Gently rub away the makeup spot. If that doesn’t do the trick, you can use a Q-tip and a little acetone nail polish remover only on earrings that do not have acrylic paint on them.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dotsandfreckles@gmx.com